FAQ

 

Quarati – Frequently Asked Questions (FAQ)

We’ve put together answers to the most common questions to help make your shopping experience with Quarati smooth and enjoyable. If you don’t find what you’re looking for here, our friendly customer service team is ready to help.

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1. How long will it take to receive my order?

Answer: Our estimated delivery times are:

• Order processing: 1–2 business days
• Transit time: 5–8 business days within the EU
• Estimated total delivery time: 6–10 business days

For full details, please see our "Shipping Policy".

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2. Do you offer free shipping?

Answer: Yes! We offer free standard shipping on all orders within the Netherlands, Belgium, Ireland, United States and other EU countries we serve. Check our "Shipping Policy" for more details.

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3. Where is Quarati located?

Answer: Quarati is based in Portugal, serving customers across the EU.
Address: R Bento Jesus Caraça nº 1, Casal do Marco, 2840-180 Seixal, Portugal.

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4. What if I receive a defective or damaged product?

Answer: If your item arrives damaged or defective, we’ll replace it free of charge. Please contact us within 30 days of receiving your order. See our "Return Policy" for details.

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5. Can I cancel my order after placing it?

Answer: Yes, you can cancel your order within 24 hours of purchase. Just contact our customer service team as soon as possible.

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6. What is your return policy?

Answer: We offer a 30-day hassle-free return policy. You can return your order for a refund or exchange if it meets our return conditions. See our "Return Policy" for the complete process.

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7. When will I get my refund?

Answer: Once we receive and inspect your returned product, your refund will be processed. Most refunds are issued within 7 business days, depending on your bank or payment provider. For details, visit our "Refund Policy".

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8. Do you offer any warranties or guarantees?

Answer: Yes, all our products come with a 30-day warranty from the date of delivery. More information is available in our "Return Policy".

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9. How can I contact customer support?

Answer: You can contact us by email or phone:
📧 Email: info@quarati.com
📞 Phone: +31 970 102 51824
Or use our "Contact Us" page.

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10. Do you ship internationally?

Answer: We currently ship to the Netherlands and other selected EU countries. Please check our "Shipping Policy" for the full list of destinations.

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11. Do you have a physical store?

Answer: We are online-only. This allows us to keep prices competitive and offer a wider selection of products.

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12. Can I place a bulk order for my business or school?

Answer: Absolutely! We offer bulk order options. Contact our team for more information.

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13. How can I exchange a product?

Answer: Please follow the instructions on our "Return Policy" page to request an exchange.

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14. How can I track my order?

Answer: You can track your order using our "Track Order" page. Simply enter your order number and email address.

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Contact Information:
Store Name: Quarati
Address: R. Bento Jesus Caraça, nº 1, Casal do Marco, 2840-180 Seixal, Portugal
Email: info@quarati.com
Phone: +31 970 102 51824
Customer Service Hours: Monday–Friday, 09:00–17:00 (CET/CEST)

We aim to respond to all inquiries within 1–2 business days.