Refund policy
Refund & Return Policy
30-Day Easy Returns
At Quarati, we want you to feel confident with every purchase. If, for any reason, your order doesn’t meet your expectations, we’ve made our return process simple and transparent.
Return Policy Overview
- Return Window: You have 30 days from the date you receive your order to request a return.
- Condition: Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and documents.
- Hassle-Free Returns: Our customer care team will guide you step-by-step to make the process smooth.
Return Costs
- For Defective or Incorrect Products: If you receive a product that is defective, damaged during transport, or incorrect, the return will be free of charge.
- For Change of Mind / Customer Remorse: If you ordered the wrong item, the size doesn’t fit, or you no longer want the product, you will be responsible for the return shipping costs. Shipping fees are non-refundable.
How to Return an Item
- Contact Us: Email us at info@quarati.com with your order number and reason for the return.
- Pack Your Item: Place the item securely in its original packaging, including all original parts, tags, and accessories.
- Send it Back: Ship it to the address provided in our return authorization email.
Refund Process
- Inspection: Once your return is received, our team will inspect the product to ensure it meets the return conditions.
- Refund: Approved refunds will be processed within 7 business days. The credit will appear on your original payment method, depending on your bank or payment provider.
Exchanges
If you’d like to exchange your product for a different model, color, or size, contact us and we’ll arrange it for you quickly.
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🇬🇧 Returns from the United Kingdom:
Returns are accepted within 30 days.
If returning from the UK, please note that customs or import fees may apply.
Non-Returnable Items
For hygiene and safety reasons, some products are non-returnable. These will be clearly indicated on the product page.
Contact Information
Store Name: Quarati
Address: R. Bento Jesus Caraça, nº 1, Casal do Marco, 2840-180 Seixal, Portugal
Coordinates: 38.6112415, -9.0941618
Phone: +351 932 332 219
Email: info@quarati.com
Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM (CET/CEST)
We aim to respond to all inquiries within 1–2 business days.