Shipping policy

Shipping Policy – Quarati

We believe shopping should be exciting from the moment you click “Order” until the package is in your hands.
That’s why we keep our shipping policy simple, clear, and fair.

Where We Ship

We deliver across the European Union and other supported international locations.
If you’re unsure whether we can ship to your area, just drop us a quick message before ordering.

Processing & Delivery Times

  • Order Cut-Off Time: Orders placed before 17:00 (CET/CEST), Monday–Friday, are processed the same day. Orders placed after this time will be processed the next business day.
  • Processing Time: 1–2 business days.
  • Transit Time: Typically 6–8 business days for EU deliveries. International deliveries may take longer depending on customs.
  • Estimated Total Delivery: 7–10 business days for most EU orders.

Shipping Costs

  • Free Standard Shipping on all EU orders — no minimum spend.
  • For some international destinations outside the EU, additional shipping fees may apply. These will be clearly shown at checkout.

Our Delivery Partners

We work only with trusted carriers to make sure your parcel arrives safely:

  • DHL
  • DPD
  • UPS

Local postal services for last-mile delivery

Order Tracking

As soon as your package leaves our warehouse, you’ll receive an email with your tracking number so you can follow every step of the journey.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe or the tracking hasn’t updated for several days, contact us right away — we’ll investigate and keep you updated until it’s resolved.

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🇬🇧 For customers in the United Kingdom:
Estimated delivery time: 8–12 business days.
Orders are shipped from our EU warehouse. All prices are in GBP (£). 
Customers are responsible for any applicable import duties or VAT at delivery.

Contact Details

Store Name: Quarati
Email: info@quarati.com
Phone: +351 932 332 219
Address: R. Bento Jesus Caraça nº 1, Casal do Marco, 2840-180 Seixal, Portugal
Coordinates: 38.6112415, -9.0941618
Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM (CET/CEST)